Solutions · Clinics & health practices
A clinic's economics live and die on the schedule: no-shows, unanswered booking calls, and lapsed recalls are six-figure leaks. All three are automation problems - solvable with privacy-first engineering.
Sound familiar?
Dental practices lose 7.4% of confirmed appointments to no-shows and 15.5% more to cancellations - $105,000-$240,000 a year at typical chair rates.
$200-$375 lost per missed slot - Planet DDS 2025, 3,400 practices
Your front desk is checking in patients while new-patient calls ring out. After hours, callers book with the next clinic on Google.
Insurance denial rates run 5.7% to over 40% depending on payer - and systematic eligibility re-verification cuts denials by 43%.
~$8,700/provider/year in preventable denials - CAQH
Overdue hygiene and lapsed patients are revenue you already paid to acquire, sitting in a report nobody has time to work through.
Intake forms, referral letters, insurance cards - typed, retyped, and filed by hands that should be with patients.
What we'd build for you
01
An SMS-first confirmation ladder, self-serve rescheduling, and an AI waitlist agent that instantly offers freed slots to matched waitlisted patients.
The outcome
Automated reminders cut no-shows ~23% in a 1.6M-appointment study - worth tens of thousands a year to a mid-size practice.
02
Every call answered 24/7: appointments booked, moved, and confirmed directly in your practice system; clinical or complex calls routed straight to staff; identity verified before anything is disclosed.
The outcome
The booking rush stops going to voicemail - and after-hours callers become patients.
03
Insurance details extracted at intake, eligibility auto-checked before every visit, prior-auth requirements flagged with paperwork pre-filled.
The outcome
Preventable denials drop - up to ~43% with systematic re-verification.
04
A nightly agent works the overdue-recall and lapsed-patient lists, drafts personalized outreach for front-desk approval, and books responders automatically.
The outcome
Quiet-day capacity fills from patients you already earned.
05
Yesterday's production versus goal, today's schedule gaps, no-show risk flags, and outstanding claims - one message before the first patient.
The outcome
You run the practice from one report, not five reports.
A note on doing this properly: Health data demands more: PHI-touching systems are architected for HIPAA/PIPEDA-grade compliance with BAAs where applicable, identity verification before disclosure, and zero clinical advice from any bot. If a vendor can't sign for it, we don't use them.
Why Peligent for this
We self-host everything we run - mail, analytics, scheduling, automation, 50+ services - so building patient-data systems that never leave your infrastructure is our default posture, not an exception. Our own booking runs on a self-hosted scheduler; the machinery is proven daily.
How we run our own stack →A practice's quiet engine
07:00 schedule-scan ✓2 gap slots offered to waitlist
09:40 phone-desk ✓new patient booked during rush
12:15 eligibility ✓tomorrow's visits verified, 1 flag
16:30 recall-agent ✓18 overdue patients drafted for outreach
19:05 reminder-ladder ✓confirmations out for Thursday
Common questions
That's the foundation, not a feature. PHI-touching systems are architected for HIPAA and PIPEDA-grade compliance - business associate agreements where applicable, identity verification before any disclosure, self-hosting where required, and zero clinical advice from any bot.
A study across 1.6 million appointments found automated reminders cut no-shows by about 23% versus manual methods. At $200-$375 per missed slot, that's typically tens of thousands a year for a mid-size practice - your rate times your chair cost gives the exact figure.
No - it answers the calls they physically can't: the 2pm rush when they're checking in patients, and everything after hours. Your team handles the humans in front of them; the AI makes sure the phone stops costing you patients.
Book the free call - bring your no-show rate and your recall list size. We'll do the math with you live.
No slides. No hype. 30 minutes.
